Terms & Conditions

Canterbury Pottery Est. 1963 is owned and run by Richard Chapman. We want our customers to be delighted with our products and service. If you have any suggestions or comments please e-mail us at enquiries@canterburypottery.com
Registered office. Canterbury Pottery, 38a Burgate, Canterbury, Kent, UK, CT1 2HW.

Contacting us
If you need to reach us, please e-mail enquiries@canterburypottery.com or telephone +44 (0)1227 452 608 or write to Richard Chapman, Canterbury Pottery, 38a Burgate, Canterbury, Kent, UK, CT1 2HW.

Contracts
On placing an order to purchase a pot(s) from us, we will send you an automated e-mail confirming receipt of your order with the relevant details. Your order represents an offer to us to purchase a pot, which is accepted by us, when we charge for and despatch the order to you. Any products on the same order for which we have not charged or despatched, do not form part of that contract.

Personalised  or inscribed pots
If you have ordered a pot to be personalised or with a presentation or commemorative inscription, we regret that we cannot then offer you a refund or exchange. However, if we have made an error in the completion of the order, we shall correct or remake the items supplied to you. This policy does not affect your statutory rights. If a spelling or other mistake, in your written instructions caused the error, then we will do our best to correct it. However, if the item(s) have to be remade, you will incur the cost of the replacement item, in addition to the original order.

Returns
In the unfortunate event that goods are broken in transit, we will re-despatch the order as soon as the item(s) are available from production. On occasion this may be as long as three weeks. Unwanted items may be returned for refund within 28 days but the postage and packing charge will not be refunded. This does not affect your statutory rights. to cancel the contract, please pack the relevant item securely and send it to us at Canterbury Pottery, 38a Burgate, Canterbury, Kent, CT1 2HW. Please note that you will be responsible for the costs of returning the goods to us. To return items please call 01227 452608.

Extraordinary Events
We will not be held responsible for any delay or failure to comply with our obligations under these conditions, if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Measurements
All our pots are handmade and individual. Measurements indicated on our website are an estimation of the size and are approximate to the nearest centimetre or half inch.

PRIVACY POLICY

This privacy policy sets out how Canterbury Pottery uses and protects any information that you give Canterbury Pottery when you use this website.

Canterbury Pottery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Canterbury Pottery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2012.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.