Delivery Information

SHIPPING

Please note, that due to ill health production has been interrupted this year and so stocks are low across the range. Currently, delivery times are 4-6 weeks for special orders. If you are flexible on glaze colours etc then please call us to discuss what we have in stock. 01227 452608.

We deliver our pots throughout the UK and also Worldwide but NOT the EU for the time being. We generally use My Hermes for parcels at £6 rate, DPD for £12 + £17.50 rate and Parcel Force for the two higher rates.

Due to the diversity of our products in size, shape and weight, we cannot offer a flat rate for delivery.  The carriage is specific to each order.  Upon checkout you will be able to choose the relevant shipping method.  Our shipping charges are as follows:

UK
0 - 1500g = £6.00
1500 - 3000g = £12.00
3000 - 6000g = £17.50
6000 - 9000g = £20.00

9000 - 12000g = £24.50

If items are needed urgently please contact us, so we can advise you of the options.

EU” We are NOT shipping to the EU until further notice until the situation improves.

Europe Non EU
Up to 750g = £18.00
750 - 1500g = £24.00
1500 - 3000g = £40.00
3000 - 5000g = £58.00
5000 - 7500g = £68.00
7500 - 10000g = £80.00

USA & Canada
Up to 750g = £25.00
750 - 1500g = £32.00
1500 - 2250g = £49.00
2250 - 3500g = £59.00
3500 - 5000g = £85.00
5000 - 7500g = £110.00
7500 - 10000g = £150.00

Overseas consignments that have a total weight over 10 kilos P.O.A.

The above weight categories correspond to the pottery weight only, but leave an allowance for the weight of packing materials.

PAYMENT

We accept Visa, Mastercard, Maestro, Solo, Delta and Switch.  We regret that we cannot accept American Express or Diner’s Club. Posted order forms may be accompanied by a personal or business cheque made payable to ‘Richard Chapman’. Payment information may be given over the telephone, at the same time as placing a telephoned order. All on-line transactions are handled through PayPal.

RETURNS

In the unfortunate event that goods are broken in transit, we will re-despatch the order as soon as the item(s) are available from production. On occasion this may be as long as three weeks. Unwanted items may be returned for refund within 28 days but the postage and packing charge will not be refunded. This does not affect your statutory rights. To return items please call 01227 452608.

Overseas shipping
In the rare event that goods sent overseas arrive damaged, the damaged pots will be replaced free of charge but we ask that the client pays for the shipping again.

Insurance
It is not possible to reasonably insure pottery in transit. This is why Richard packs all the parcels himself because he is very experienced at it.